SPECIFICS OF CONTROLLING BUSINESS PROCESSES AT SERVICE ENTERPRISES IN THE CONTEXT OF THE TRANSITION TO A DIGITAL ECONOMY

Abstract

This article describes the features of managing business processes at enterprises in the service sector in the conditions of business transformation under the influence of digital technologies. The specifics of this industry lies in the difficulty of using control systems in view of the fact that the rendering of services to a greater extent depends on the personal qualities of an employee. Also, in modern reality, automation cannot be fully applied, but it can only serve as a replacement for certain operations or certain professions. One of the QRM business process control systems allows you to combine the use of technology and time control, what allows you to provide the most effective and less costly process of creating a product, in this case, rendering a service. As a result of applying this concept, the peculiarities of introducing business process control systems at service enterprises in general were identified, and it was also concluded what conditions a manager needs to create now to ensure accelerated implementation of technologies in the enterprise in the future.